Once the domains are under Demys’ control it is our belief that management should be just that.
And not the provision of an online panel such that clients, in effect, self manage their domain name portfolios.
In practice, Demys Management provides many helpful features including:
- The administration of all tasks associated with domain registration, renewals, domain configuration, the provision of DNS and portfolio reporting;
- The provision of a professional advisory role which encompasses (although not exclusively) recommendations for the implementation of strategies and policies in compliance with best practice against the changing background of Internet Policy and Governance;
- Taking instructions from authorised client personnel and/or designated technical points of contact, and completing tasks as instructed in a timely and effective manner. It is worth noting here that trouble tickets and the like are an anathema to us – our help and support is provided by real people at a time most convenient to the client;
- The provision of monthly reporting together with ad hoc portfolio reports; and
- Attending regular contact meetings at client’s offices.
We have also been called upon to support clients in a host of what might be termed ad hoc matters and our commitment to the highest levels of service and professionalism have provided them with a range of solutions.
Clients rely on Demys’ provision of comprehensive cover for both emergency and planned updates and often contact the company for support in non domain name related matters in the knowledge that someone will be there to help.
